Email research says proofread your emails

The Email Research-scary statistics

The majority of email senders and email receivers believe that their email information is interpreted correctly.  In fact, only half of emails received are interpreted correctly and half of email recipients have a lot of  trouble interpreting emotion in emails[i].

There is a suggestion that this overconfidence in emails links to a difficulty  detaching oneself from your own environment. This theory is supported by the rapid emergence of social media where the communication is fast, “off the cuff” and not always thoughtful. Furthermore, three quarters of email is opened within 6 seconds of its arrival in the Inbox and there is a significant  recovery time for the worker to return to their previous task because the email task is prioritised over the planned task[ii] [Read more…]